Service Advisor

Pay: £30,000.00-£32,000.00 per year

Job Description:

Job Title: Service Advisor

Reporting To: Aftersales and Operations Manager
Department: Workshop
Hours: Monday to Friday, 8:00 am to 5:00 pm and 1 in 3 Saturday’s 8:00 am to 1:00pm

Role Overview

You will play a crucial role in upholding our reputation for exceptional service. Your primary focus will be to ensure every customer enjoys a seamless aftercare experience.

About Saxtons, Forza Finance & WeBuyPrestigeCar

Saxtons is the UK’s largest SUV dealership, known for its extensive vehicle range, award-winning customer service, and innovative approach. Alongside our sister companies, Forza Finance and WeBuyPrestigeCar, we provide comprehensive automotive solutions—from tailored finance options to premium vehicle acquisitions. Together, we are dedicated to excellence, continuous growth, and delivering outstanding customer experiences.

A typical day will include:

Taking service warranty bookings and inputting on system
Greet customers, discuss, identify and progress routine service and repair requirements
Promote the sale of service/accessories
To ensure that maximum profit is achieved from all service works in accordance with company policy
Discuss and identify manufacturer’s warranty, routine service and repair requirements with customers, obtaining background information to assist the service team in diagnosis-testing-inspecting
Ensure that service, repair jobs are completed satisfactorily and to time specified, making sure all warranty items are available for return to manufacturers
To issue repair orders to the workshop technicians adding any further information that may assist with repair
To ensure that any delay in the completion of work is reported to the customer
To ensure that all materials used and time employed on each vehicle is recorded on job cards and that the mechanical write up is correct for works carried out and signed accordingly
Accept payments for work according to company policy
To accurately cost all invoices for payment
Ensure that all clerical functions within the Reception area are carried out in accordance with company policy
To ensure price lists and charge out rates are kept up to date at all times
To prepare and analyse job cards for work carried out under the terms of warranty
Ensure that all warranty policies and procedures are adhered to
The ideal candidate:

Experience in a Service Advisor role
Have a proven track record of delivering outstanding customer service
Knowledge of the Motor industry, parts and service
Excellent communication and organisational skills
Ability to communicate equally with mechanics, customers and senior management
Extensive knowledge of Microsoft Office (Outlook, Excel, Word, etc)
Hours: 42.00 hrs per week average (Monday to Friday, 8am to 5:00 pm. 1 in 3 Saturday’s 8am to 1pm)

Why Join Saxtons?

At Saxtons, you’ll be part of a forward-thinking team that values innovation and excellence.

Industry Leadership: Join the UK’s No.1 SUV dealership, setting benchmarks in automotive retail and customer experience.
Career Growth: Benefit from clear progression opportunities and ongoing professional development.
Collaborative Culture: Work in a dynamic team that values creativity, teamwork, and fresh ideas.
Innovation: Be part of an environment that embraces new technologies and challenges the status quo.
Impact: Contribute to strategies that enhance customer experiences and strengthen our brand presence.
Apply today and take the next step in your career with Saxtons and our sister brands.

Job Types: Full-time, Permanent
Work Location: In person