Aftersales Manager

Job Title: Aftersales Manager

Reporting To: Directors
Department: Workshop
Hours: Monday to Friday, 8:00 am to 5:00 pm and 1 in 3 Saturday’s 8:00 am to 1:00pm

Role Overview

The Aftersales Manager oversees the service department and is responsible for controlling costs, building a loyal clientele, and setting and achieving targets. The role ensures all customer service concerns are addressed promptly and professionally, that all vehicle service and repairs are performed to the highest quality standards, and that the department operates efficiently and profitably.

The Aftersales Manager leads and develops technicians and support staff; establishes and monitors key performance indicators; and implements processes to improve productivity, customer satisfaction, and retention. This position ensures compliance with dealership policies, manufacturer requirements, and safety regulations while fostering a positive, customer-focused, and high-performing service culture.

Duties & Responsibilities

· Oversee daily operations of the service department to ensure efficiency, profitability, and high customer satisfaction

· Supervising the team within the service department, monitoring their performance when delivering customer service

· Lead, coach and manage technicians and support staff

· Encourage all staff within the department to keep up to date with relevant training offered by automotive manufacturers

· Keep directors informed of progress against company targets, market trends and future actions required to maximise performance

· Any other reasonable duties assigned by management

Person Specification

· Previous experience as a service manager or similar, relevant experience

· Extensive technical background with management training

· Strong communication skills to deal with customers, employees and vendors

Why Join Saxtons?

At Saxtons, you’ll be part of a forward-thinking team that values innovation and excellence.

Industry Leadership: Join the UK’s No.1 prestige dealership, setting benchmarks in automotive retail and customer experience.
Career Growth: Benefit from clear progression opportunities and ongoing professional development.
Collaborative Culture: Work in a dynamic team that values creativity, teamwork, and fresh ideas.
Innovation: Be part of an environment that embraces new technologies and challenges the status quo.
Impact: Contribute to strategies that enhance customer experiences and strengthen our brand presence.
Apply today and take the next step in your career with Saxtons and our sister brands.
Job Types: Full-time, Permanent
Work Location: In person